![]() ![]() ![]() You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You must contact us within 14 days following reception of the package.You may return most new, unopened items within 30 days of delivery for a full refund. Contact us at and send us your order number and the problem in the subject line.In case of refund, the money will be sent to the same payment method used for placing the order.It’ll take us 1-3 working days to make refund, counting from the reception of the products (intact and unused).Note that you’ll have to pay for the returning shipping expenses. We can refund the full amount of your order, if all products are returned intact and unused, after agreement with our customer support (see point 4.2 of our FAQ). It depends on how many products you want to return.A product bought from can only be refunded, if it’s unopened and intact, and if the conditions explained in point 4.2 of our FAQ are fulfilled. ![]() We will contact you straight away if there is a problem, and provide you with photographs. If the items appear opened, damaged, and / or used, we reserve the right not to offer a refund. We will carefully and thoroughly check every product returned before proceeding to exchange or refund. The product will have to be sent properly wrapped and protected from damage. The item must be sent back by a trackable method & you must ensure that they are fully insured. ![]() We will not pay for the shipping expenses, and if the whole order is returned after the package is delivered, we will offer a full refund minus the initial shipping expenses. If you want to return or exchange a product which is part of a pack / offer, you must send back to us all the products comprised on it. We do not accept partial returns nor partial exchanges for packs / offers. Failing to do this may result in us refusing to fully refund you. You must contact us to explain the reasons to return before sending back any item, so we can see if it fulfils the requirements. Furthermore, the product has to be brand new: unused, unopened, and in re-saleable condition. You must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. Unless occasioned by proven production defect, we are not liable for products which do not live to the client’s expectations. We are not liable for products which have been badly handled or misused by the customer. If the complaint is linked to proven production defect, you must inform us maximum within 14 days of receipt. The products have to be unused and unopened. If the products arrive leaking, broken, or any other defect not linked to the product’s performance, you must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. ![]()
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